Sunday, April 17, 2011

DIY: Complain if you have been wronged

---------- Forwarded message ----------
From: Chief Traffic Manager (O)
Date: Mon, Apr 11, 2011 at 10:25 AM
Subject: Re: Dear Balaji Ganesan, your complaint details.
To: bal****@gmail.com


Dear sir,

BMTC regrets the inconvenience caused. Taking note of your complaint action has been taken by deploying sarathy patrol squad to monitor in the said area and to take necessary action in this regard.

Looking forward for your continued patronage

With regards
CTM(O),
BMTC

On 9 April 2011 16:03, BMTC Customer Support wrote:

**** This mail is automatically generated. Please do not reply. ****

Dear Balaji Ganesan,

The following query has been registered with us.
Query Information
TTNO BMTC-0420111604-3682
Topic Name Crew Behavior
Problem Name Crew Behavior
Complaint

Hi, my name is Balaji and I live in Koramangala 4th Block.

This afternoon (April 9th, 2011 around 3 PM), the route 356 bus (KA 01 FA 1589) I was traveling from Majestic to Koramangala Water Tank failed to stop at the specified Water Tank bus stop and many passengers had to walk all the way from the next stop (Madiwala) which is about a kilometer away.

I'm bringing this to your attention so that you can please ensure that your drivers/conductors do stop at specified stops. I'm a fan of BMTC. But some of your bus drivers bring a very bad name to BMTC and our Bengaluru city in general. Please do the needful. Thanks.

-Balaji.

Our team shall get back to you shortly. We thank you for your concern and support.

--
Best Regards,

BMTC Team.

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